This privacy policy applies between you, the User of this Website and GLP Deliveries Ltd, the owner and provider of this Website. GLP Deliveries Ltd takes the privacy of your information very seriously.

This Policy explains how GLP Deliveries Ltd will use any personal information that we may collect about you when you use our website, applications, or when you use or are the recipient of our services.

Please read this privacy policy carefully.

Definitions and interpretation
In this privacy policy, the following definitions are used:

  • Data” collectively all information that you submit to GLP Deliveries Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
  • Cookies” a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
  • Data Protection Laws” any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
  • GDPR” the General Data Protection Regulation (EU) 2016/679
  • GLP Deliveries Ltd, we or us” GLP Deliveries Ltd, a company incorporated in England and Wales with registered number 11429527 whose registered office is at 17 The Banks, Hackleton, Northampton, NN7 2AF;
  • UK and EU Cookie Law” the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
  • User or you” any third party that accesses the Website and is not either (i) employed by GLP Deliveries Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to GLP Deliveries Ltd and accessing the Website in connection with the provision of such services; and
  • Website” the website that you are currently using, www.glpdeliveries.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.


Security
The security of your personal information is important to us. We attempt to ensure that the transmission of your information to our server is protected by the use of encryption software. We have also put in place appropriate technical and organisational measures to prevent unauthorised access to or unauthorised or unlawful processing of your personal information. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us will be free from unauthorised access by third parties such as hackers. Your use of our website demonstrates your acceptance of this risk.

GLP Deliveries Ltd is committed to ensure that:

  • the confidentiality of information is protected to prevent unauthorised disclosure
  • the integrity of information is maintained to ensure its accuracy and completeness;
  • the availability of information is maintained to meet business needs.


These are examples  of how we will use technical and organisational measures to safeguard your Data:

  • access to your account is controlled by a password and a username that is unique to you;
  • we store your Data on secure servers.


Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: data.protection@glpdeliveries.co.uk

Scope of this privacy policy

  • This privacy policy applies only to the actions of GLP Deliveries Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  • For purposes of the applicable Data Protection Laws, GLP Deliveries Ltd is the "data controller". This means that GLP Deliveries Ltd determines the purposes for which, and the manner in which, your Data is processed.


Data collected
In running and maintaining our services, GLP Deliveries Ltd  may collect personal information when:

  • you use our website;
  • you use our services;
  • you contact us or you are a recipient of our services.


This may include information which is recorded on items being delivered to you by GLP Deliveries Ltd or where you have provided information to GLP Deliveries Ltd when you have:

  • completed a form or receipt;
  • entered information via our website;
  • contacted GLP Deliveries Ltd in writing (including emails) or by phone.


We may collect the following types of information:

  • your name, address, email address, telephone number(s) and other contact details;
  • information required to provide you with a service, and the details of the service that you have used;
  • information collected through your use of our website; see “Cookies” section for further information;
  • details of any enquiry or complaint you make to GLP Deliveries Ltd;
  • information about items delivered to you via our services, or signatory information when signing for receipt of a delivery.


How we collect Data
We collect Data in the following ways:

  • When you directly give it to us (“Directly Provided Data”)
    When you use our website, purchase our services , or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
  • When you give us permission to obtain data from other online services (“User Authorised Data”)
    Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
  • When products or services are provided together with a business partner and the information is collected by the business partner in order for GLP Deliveries Ltd to provide you with the service.


Our use of Data
We use your personal data to provide our services to you. We will use your personal data in the following ways:

  • to provide our delivery services to you and to improve that service;
  • to analyse your delivery preferences or how you interact with or use our websites and application;
  • to record and monitor outbound and inbound telephone conversations with you to ensure consistent service levels, to prevent or detect fraud, to resolve queries and complaints and for performance management and training purposes;
  • to provide customer support and respond to and communicate with you about your requests, questions and comments;
  • to keep a record of your relationship with us and your information up to date;
  • to protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities;
  • to monitor and report compliance issues.

We will collect your personal data directly from you when you request our delivery services, when you change any of your details (such as your name or address) or from you directly during the delivery service if you change any of your details to arrange re-delivery or similar. We require you to provide your personal data in order to perform our delivery service and, if you do not provide the personal data we request, we will be unable to fulfil this service.


Who we share Data with
Transferring personal data to other organisations needs to take place with appropriate safeguards and you can be assured that we will only share the personal data that is needed for these organisations to be able to provide the right service to you or to support us in doing so.
We may transfer your personal data to the following third parties:

  • the originating Company who requested your delivery;
  • technology service providers – our partners who provide IT and website services;
  • GLP Deliveries Ltd staff – our employees who are directly involved in the delivery of, or management of a service;
  • telephony providers – our partners who provide telephone services and functionality.;
  • selected third parties, where:
    (a) services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services;
    (b) data is required for troubleshooting and maintenance purposes;
    (c) Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies, regulators and other governmental agencies) to protect our or another person’s rights, property, or safety, in connection with the prevention and detection of crime;

  • organisations who may be interested in purchasing our business or organisations who we may be interested in purchasing - we may sell parts of our business or acquire other businesses and your personal data may be shared with such third parties as part of this process.


We will only transfer your personal data to third parties who adhere to appropriate data security standards and controls.
All information you provide to us is stored on our secure servers, except payment card information. To maintain the highest level of security, we never store or have visibility of your card details nor do we share financial details with any 3rd parties.


Data retention
We will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide our services to you or until you request that the Data be deleted.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide our services to you.

Your rights
Your Data Protection Rights
In accordance with Data Protection legislation, you have certain rights in how GLP Deliveries Ltd will process your data:

  • Right of Access – you have the right to ask GLP Deliveries Ltd for copies of your personal information.
  • Right to Ratification – you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.Depending on the type of personal data you believe is inaccurate, we may ask you for further proof to ensure that the personal data is being corrected properly. If we are satisfied that the personal data is inaccurate we will make the necessary changes. Please understand that records of deliveries may not  be able to be altered given our mandate to comply with regulatory and law requirements.
  • Right to Erasure – you have the right to ask us to erase your personal information in certain circumstances. However, this right does not apply where we have to comply with a legal obligation or where we need personal data for the establishment, exercise or defence of legal claims. Therefore we cannot comply with an erasure request where you have been provided services for which we must keep records.
  • Right to Restriction of Processing – you have the right to ask us to restrict the processing of your information. However, we shall still continue to process the personal data for storage purposes, for the establishment, exercise or defence of legal claims.
  • Right to Object to Processing – you have the right to object to the processing of your information. Please be aware if we do stop processing your personal data, this may affect our ability to deliver our service to you.
  • Right to Data Portability – this only applies to information you have given directly to GLP Deliveries Ltd. You have the right to ask that GLP Deliveries Ltd  transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. In certain circumstances, you can request that we provide to you your personal data in a commonly used format. If you wish to make such a request you can email our Data Protection Team on data.protection@glpdeliveries.co.uk.


Transfers outside the European Economic Area
In operating our services, it may become necessary to transfer the data that we collect from you to third parties and business partners who are located outside of the European Economic Area (EEA), for support, processing or maintenance purposes. Any such transfer of information will only be in connection with the services that GLP Deliveries Ltd  provides and GLP Deliveries Ltd will ensure that the information is protected to a level which meets the requirements of UK law.
By providing your data to us you agree to this transfer taking place.

Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control
GLP Deliveries Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of GLP Deliveries Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.


Cookies
This Website may place and access certain Cookies on your computer. GLP Deliveries Ltd uses Cookies to improve your experience of using the Website and to improve our range of services. GLP Deliveries Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
By using GLP Deliveries Ltd Website or Internet based service/application we will assume you are happy for us to set cookies.
Cookies do not contain malicious software programs, spyware or viruses and are used as a means to collect an end user’s information in order to improve the user experience, by making the interaction between the user and the Website faster and more personalised, by ‘remembering’ a user’s activity for the duration of the visit to the site.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling GLP Deliveries Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:

  • Strictly necessary cookies
    These are cookies that are required for the operation of our website. They include, but are not limited to, cookies that enable you to log into secure areas of our website.

You can choose to enable or disable Cookies in your Internet browser. By default, most Internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your Internet browser.
Web browsers can also enable users to delete specific cookies; it is possible to set a web browser to reject all cookies. However, choosing to disable all cookies could significantly affect an end users web browsing experience as many Internet services rely on the use of cookies.


The list of the cookies that we use
We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.Strictly necessary
We use the following strictly necessary cookies:



Purpose

To provide great user experience when the user browsing GLP Deliveries Ltd website.

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Changes to this privacy policy

GLP Deliveries Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy.

Privacy Policy

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