glp deliveries

01604 870212

07483 378446


Please read these Terms and Conditions.

As We can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone Us on 01604 870212.

Acceptance of Terms
By accessing the Website you agree to be bound by the Terms and Conditions set out herein and you accept our Privacy Policy. If you object to any of these terms and conditions you should not use any of the products or services on the Website. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to do anything, which may compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You must use our Website and the information available from our Website responsibly. No such information may be used for in a manner which is or may be damaging to Our name or reputation. Misuse of the Website may incur civil and/or criminal liability. We cannot guarantee that our Website will operate continuously or without interruptions or be error-free.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by Us arising from your breach of these Terms and Conditions.


  1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are GLP Deliveries Ltd a company registered in England and Wales under number 11429527 whose registered office is at 17 The Banks, Hackleton, Northampton, NN7 2AF with email address info@glpdeliveries.co.uk; telephone number 01604 870212; (the Supplier or Us or We or Our).
  2. These are the terms on which We sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order.


  1. Consignee means the person to whom We deliver the Goods;
  2. Contract means the legally-binding agreement between you and Us for the supply of the Services;
  3. Customer means the legal or natural person who contracts for the services of GLP Deliveries Ltd;
  4. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
  5. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  6. Goods means any goods that We supply to you with the Services, of the number and description as set out in the Order;
  7. Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website;
  8. Privacy Policy means the terms which set out how We will deal with confidential and personal information received from you via the Website;
  9. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;
  10. Website means our website www.glpdeliveries.co.uk on which the Services are advertised.


  1. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
  2. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Services which appear on the Website are subject to availability. GLP Deliveries Ltd has complete discretion to modify or remove any part of the Website without warning or liability arising from such action.
  4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Intellectual property

  1. All intellectual property of GLP Deliveries Ltd including but not limited to copyright, trademarks, trade names and logos and any other intellectual property rights derived from the aesthetics or functionality of the Website remain at all times the property of GLP Deliveries Ltd. You are permitted only to use material on this Website as expressly authorised by Us. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use.
  2. By using the Website you agree to respect the intellectual property rights of GLP Deliveries Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. Any unauthorised use of material on this Website is strictly prohibited.

Customer responsibilities

  1. You must cooperate with Us in all matters relating to the Services, provide Us and Our authorised employees and representatives with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
  2. Failure to comply with the above is a Customer default which entitles Us to suspend performance of the Services until you remedy it or if you fail to remedy it following Our request, We can terminate the Contract with immediate effect on written notice to you.

         GLP Deliveries Ltd is not liable for:                

  1. Damage caused as a result of your actions and/or your breach of these Terms;
  2. Perishable items, including but not limited to food and drink;
  3. Damage caused by moths or vermin or any other infestation;
  4. Damage caused by fire;
  5. Damage caused to any furniture packed and/or unpacked by the Customer or a third party;
  6. Normal wear and tear;
  7. Goods loaded and/or unloaded against the Supplier advice;
  8. Damage to any goods or premises not caused by Us;
  9. Damage to goods or premises caused by the Customer or a third party when packing, loading or unloading them on and/or off the Supplier vehicles or otherwise;
  10. GLP Deliveries Ltd DO NOT transport Prohibited and Restricted Items ( for full list please see “Prohibited and Restricted Items” clause). GLP Deliveries Ltd is not liable for any damage caused to these items transported without Our approval;
  11. Damage to your electrical goods (unless you can provide evidence that such damage was as a result of the Supplier’s negligence);
  12. Loss incurred if any of your goods were already damaged or had an inherent defect;
  13. Damage if any of your goods are susceptible to damage including but not limited to breakage, internal spoilage, leakage, malfunctions;
  14. Damage to any collections or documentation including but not limited to stamps, coins, gemstones, share certificates, deeds to properties;
  15. Personal items including but not limited to jewellery, handbags, clothes and hats, unless properly packed;
  16. Business loss whatsoever if you are a Private Customer;
  17. Loss or damage which occurs after the goods have been delivered to you or your representative;
  18. Loss or damage not caused by Us;
  19. Loss which is not reasonably foreseeable;
  20. We shall not be liable if your goods or any part of it is lost, damaged, delayed or mis-delivered or not delivered at all as a result of circumstances beyond Our control such as but not limited to:
    (a) Natural disasters which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow, frost;
    (b) Force majeure which shall include war, accidents, acts of public enemies, strikes, embargoes, perils of air local disputes, and civil commotions;
    (c) National or local disruptions in air or ground transportation networks, mechanical problems to modes of transport or machinery;
    (d) Latent defects or inherent vice in the contents of your goods.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Services and any Goods in Our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, We can reject it for any reason, although We will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the Services ordered only when you receive an email from Us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform Us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to Us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.
  4. Any van delivery quotation or estimate of Fees (as defined below) is valid for a maximum of 2hrs from its issue, unless We expressly withdraw it at an earlier time.
  5. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Customer. If this is not the case, you must tell Us, so that We can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg. by giving you rights as a business.
  7. GLP Deliveries Ltd reserve the right on 30 days written notice to increase charges to reflect increases in fuel prices.

Fees and Payment

  1. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date We accept the Order or such other price as We may agree in writing. Prices for Services are tailored based on the Customer requirements.
  2. You must pay by submitting your credit or debit card details with your Order and We can take payment immediately or otherwise before delivery of the Services.
  3. For business customers only, (if preferred) there is an option to pay for the Services by invoice within 45 days from the date shown on the invoice.


  1. In event of Us having to wait at the point of collection due to Goods not being ready longer than 20 minutes, We reserve the right to charge the Customer £1 per each minute We wait after initial 20 minutes have passed.
  2. If We are unable to deliver Goods because of incorrect address, We will charge an additional fee determined by the inconvenience caused.
  3. If a Customer cancels the Order with less than 10 hours before the time that the Services are due to be provided, the order is non-refundable.
  4. For invoice payers: When payment is not made by the invoice’s due date a charge of £45 within first 7 days will apply. After 7 days period, additional 2% from the outstanding balance will apply day on day until paid in full, unless any variation to these terms is agreed in writing between the Customer and GLP Deliveries. Customer shall indemnify GLP Deliveries for any costs and/or expenses it may suffer or incur in recovering the sum due, including reasonable legal fees and costs of collection. A reminder will be sent to the Customer 5 days prior the invoice is due for payment.


  1. We will deliver the Services, including any Goods (please refer to the section under the “Prohibited and Restricted Items” for any additional Terms and Conditions that applies to those items listed ), to Delivery Location at the time requested by the Customer (if applicable; ie. preferred delivery time slot has been set out by the Customer at the time of placing the Order)
  2. You accept that We may open and examine any Item that We reasonably consider to be a security or health and safety risk to Us and to take, in our reasonable discretion, appropriate action thereafter.
  3. The Customer shall ensure that the Goods are properly packed and labelled in accordance with good practice prior We collect them.
  4. In any case, regardless of events beyond our control, if We do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    (a)  after We have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and We have not delivered within that period.

  5. We do deliver to addresses outside United Kingdom. You will need to pay import duties or other taxes, if applicable.
  6. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, We may charge the reasonable costs of storing,  re-delivering them or returning the Items to you at the Collection Address.
  7. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
    Incorrect  Address

  8. If We are unable to deliver the Items because of incorrect address, We will make all reasonable efforts to find the correct address. We’ll attempt to deliver the items to the correct address or We will return the Item to you at the Collection Address for an additional charge determined by the inconvenience caused.

         Undelivered or Unclaimed Goods

  1. If We are unable to effect delivery as requested by the Customer when making a Booking, or where transit has come to an end, We shall use its reasonable endeavours to notify the Customer and the Consignee of any undelivered or unclaimed Goods. Unless Goods are collected from Us by the Customer, or instructions are given for the disposal, onward carriage or return to the Customer of the Goods, within 7 days of such notice being given (or such other time as We may nominate), title to the Goods shall transfer to GLP Deliveries Ltd and We may destroy or sell the Goods as if We were the absolute owner. Where a Goods are returned to the Customer by Us or a Customer arranges for the onward carriage and delivery of the Goods by GLP Deliveries Ltd (excluding any return to the Customer), that return or onward carriage (as the case may be) shall be at the Customer’s sole cost and expense and shall be charged to the Customer (and the Customer shall pay) at Our standard rates from time to time in force.
  2. If GLP Deliveries Ltd sells the Goods to a third party, GLP Deliveries Ltd shall use its reasonable endeavours to obtain a reasonable price for the Goods and shall apply the proceeds of sale to the payment of all its proper expenses and charges suffered or incurred in relation to the delivery, storage and sale or disposal of the Goods. Any proceeds left over shall be paid to the Customer upon which GLP Deliveries Ltd shall be discharged from all liability in respect of the Goods. Where the proceeds of sale do not meet or exceed the total value of Our  expenses and charges, We shall charge the Customer (and the Customer shall pay) a sum equal to the shortfall.

          Late or non delivery (our fault)

  1. If We are unable to deliver the Goods in accordance with the Booking and this is not due to an Unforeseen Event, then We will notify you of this by email or phone and We will do our best to deliver the Goods to the intended recipient on the same day as the original delivery date. If re-delivery on the same day is not possible or practical, We will store the Goods at our costs and will refund you full price of the submitted Order. This will be your only financial remedy for late or non-delivery due to our fault (except in the case of late or non-delivery due to loss of the Item). This does not affect any other rights or remedies which you may have for any other failure.
  2. If you think that We have lost or damaged an Item, you should provide to Us written proof of the value of the Item damaged or lost. If the Item is damaged, We shall be entitled to inspect the damaged Item on request to check the damage.
  3. We shall not be liable for loss of, misdelivery or damage to any Item unless you notify Us of such loss or damage in writing within 7 days of the end of the transit and the claim giving details of the value and the circumstances of any loss is made in writing within 14 days after the end of transit.

         Late or non delivery (not our fault)

  1. We will make every effort to deliver the Item in accordance with the Booking but We cannot be held responsible for any non-delivery or late delivery or other failure due to any Unforeseen Event.
  2. If We are unable to deliver Goods for any Unforeseen Event, We will notify you of this by phone or email. We’ll then attempt to re-deliver the Item to the original Delivery Location on the same or next day (if practical) or We will return the Item to you at the Collection Address. The Customer won’t be entitled to refund due to the time and effort incurred by Us and We may charge (and you shall pay) a reasonable fee for time and effort incurred by Us in connection with returning that Item up to original price of the Booking Fee.

Unforseen Events

  1. We will make every effort to comply with these Terms and Conditions but We will not be liable or responsible for any failure or delay due to your acts or omissions or recipient’s acts or omissions or any failure to package and/or label the Item correctly or the natural deterioration or fragility of the Item (notwithstanding that it may be marked “Fragile”) or any Unforeseen Event.
  2. If an Unforeseen Event takes place that affects us:
    (a) We will contact you as soon as reasonably possible;
    (b) our contractual obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Unforeseen Event; and
    (c) the Delivery and/or Delivery Bundle will be cancelled if the Unforeseen Event subsists for a period exceeding one (1) calendar month, unless otherwise agreed with you. If a Delivery Bundle that includes unused Deliveries is cancelled, then We will refund you a pro rata refund of the price based on the unused Deliveries up to the date of cancellation and retain the balance of the price.

Prohibited and Restricted Items

The following items will NOT be accepted for carriage by GLP Deliveries Ltd. This list includes items which are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried. For international carriage there may be additional prohibited items specified by the country of destination. GLP Deliveries Ltd may at its sole discretion refuse to carry other items not listed below.

  1. Firearms (complete or parts);
  2. Human remains or ashes;
  3. Explosives which include flares, ammunition, detonators;
  4. Gases such as gas cartridges, fire extinguishers, fuel cell cartridges, all aerosols;
  5. Flammable liquids or solid which include any kind of flues (example: diesel,petrol, model fuel etc.), ammonia based fertilisers;
  6. Toxic & Infectious materials poisons, pesticides, biological substances/samples, infectious products, medical/clinical waste;
  7. Radioactive material;
  8. Corrosives which include acids, some paints, some oven cleaners & paint remover;
  9. Miscellaneous material which include dry ice, all environmentally hazardous material, genetically modified organisms, some first aid kits;
  10. Animals (including birds, fish, insects, larvae, pupae etc) or Animal products;
  11. Perishable items that require a temperature controlled environment;
  12. General waste;
  13. Stolen goods;
  14. Drugs or other illegal substances which are prohibited or illegal to possess or import into any country through or into which the carriage of the Goods is to take place.
    If the Customer adds Prohibited Items in the Order (without Our approval to carry such Goods), the Customer shall indemnify and keep GLP Deliveries Ltd indemnified against any and all losses, damages, claims, liabilities, costs and expenses (including, without limitation, legal costs and expenses) suffered or incurred Us arising out of, or in connection with, the carriage of the Goods comprising such Prohibited Items in whole or in part.
    Lithium Batteries
    Only lithium batteries contained in equipment are acceptable by GLP Deliveries Ltd for carriage and must follow strict packing requirements:
    (a) Containing the batteries must be packed in strong rigid packaging;
    (b) Must be secure to prevent any movement, in order to prevent accidental activation.

Refund and Cancellation

  1. You can cancel the Order by telling Us more than 10 hours prior the collection is due without any additional charges and We will refund you in full using the same means of payment as you used for the initial transaction.
  2. If the Order is cancelled by the Customer less than 10 hours before the Service is due to be provided, the Order is non-refundable due to missed work opportunities caused by time and effort required by Us to deliver your Service.
  3. Urgent Bookings are non-refundable if cancelled or postponed due to time and effort incurred by Us.
  4. If you simply change your mind, without giving Us a reason you have a right to cancel the Contract by telling Us within 14 days after the Contract was made. The cancellation period will expire 14 days from the day the Contract was entered into. If you choose to cancel the Contract after the cancellation period has expired you shall immediately pay any outstanding unpaid invoices and 10% interest of the total price agreed in the Contract.
    Right to cancel
  5. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason. If you chooses to cancel the contract during cancellation period you shall pay any outstanding invoices for the services provided by GLP Deliveries Ltd during this time.
  6. The cancellation period will expire 14 days from the day the Contract was entered into. To exercise the right to cancel, you must inform Us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). In any event, you must be able to show clear evidence of when the cancellation was made.
  7. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    Payment for Services commenced during the cancellation period

  8. Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when We are informed of your decision to cancel the Contract.

Conformity and Guarantee

  1. We will supply the Services with reasonable skill and care.
  2. In relation to the Services, anything We say or write to you, or anything someone else says or writes to you on our behalf, about Us or about the Services, is a term of the Contract (which We must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by Us or on behalf of Us on the same occasion, and any change to it that has been expressly agreed between Us (before entering this Contract or later).

Successors and our sub-contractors

  1. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.


  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.glpdeliveries.co.uk/privacypolicy) and cookies policy (https://www.glpdeliveries.co.uk/cookies).
  3. For the purposes of these Terms and Conditions:
    (a) 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR;
    (b) 'GDPR' means the General Data Protection Regulation (EU) 2016/679;
    (c) 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

  4. We are a Data Controller of the Personal Data We Process in providing the Services and Goods to you.
  5. Where you supply Personal Data to Us so We can provide Services and Goods to you, and We Process that Personal Data in the course of providing the Services and Goods to you, We will comply with our obligations imposed by the Data Protection Laws:
    (a) Before or at the time of collecting Personal Data, We will identify the purposes for which information is being collected;
    (b) We will only Process Personal Data for the purposes identified;
    (c) We will respect your rights in relation to your Personal Data; and
    (d) We will implement technical and organisational measures to ensure your Personal Data is secure.

  6. For any enquiries or complaints regarding data privacy, you can contact Client Services Director at the following e-mail address: lprroni@glpdeliveries.co.uk.

Limitation of liability

  1. GLP Deliveries Ltd will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, goodwill or data in relation to your use of the Website.
  2. Nothing within these Terms and Conditions will operate to exclude any liability for death or personal injury arising as result of the negligence of GLP Deliveries Ltd, its employees or agents.


  1. We try to avoid any dispute, so We deal with complaints as follows: If a dispute occurs customers should contact Us to find a solution. We will aim to respond with an appropriate solution within 24 hrs. Depending on the nature of the complaint it may take up to 5 working days, this is based on complexity of the inquiry.

Governing law and jurisdiction

  1. These conditions make up the whole agreement between you and Us in how you use our Website.
  2. These Terms and Conditions shall be governed by and construed in accordance with the British laws. The British courts will have non-exclusive jurisdiction over any disputes arising under or in relation to these Terms and Conditions.
  3. We control our Website from within the United Kingdom. However, you can get access to our Website from other places around the world. Although, these places may have different laws from the British laws by using our Website you agree that the British laws will apply to everything relating to you using our Website and you agree to keep to these laws. We have the right to take you to court in the country you live in.

Under the Consumer Rights Act 2015, GLP Deliveries Ltd is obliged to provide its services to the Customer under the Conditions with reasonable care and skill. The caps and exclusions on liability in these Conditions do not apply to any breach of this obligation or to any other matter for which liability cannot be excluded under the Consumer Rights Act 2015.

The Consumer Rights Act 2015 also gives the Customer some additional rights if GLP Deliveries Ltd fails to perform its obligations in accordance with these Conditions (unless the failure is caused by matters beyond the Our control). In some circumstances this may include a right to require defective services to be re-performed or a right to a price reduction in relation to defective services. The Customer’s rights under these Conditions are in addition to the Customer’s rights under the Consumer Rights Act 2015 and are not intended to exclude them. Further information about these rights can be found at your local Citizens Advice Bureau or Trading Standards Office.

Last Updated: 24 June 2019